Recording & transcription
Stop relying on what your team remembers about a call
Every call is recorded and written down on its own — the agent on one line, the customer on the other — with a short summary you can read in seconds. The conversation becomes a record you can search, not a memory that fades by Friday.
Two voices, kept apart
Read who said what, not one wall of text
Each call is transcribed with the agent and the customer separated onto their own lines, so the back-and-forth reads like a script. You can see the customer's exact objection and the answer that followed it — the moment a deal turned, in their words, ready to learn from.
- Agent and customer split into two speakers, not merged
- Grouped into natural sentences with timestamps, not raw words
- A short written summary at the top of every transcript
- The original recording stays attached, so you can always listen back
What happens after you hang up
From spoken to searchable, on its own
The call is recorded
Every conversation is captured automatically — outbound and inbound, no button to remember to press.
It gets written down
The recording is transcribed with both speakers separated, split into sentences, and topped with a summary of what the call was about.
The right language is picked for you
The language is chosen from the number you dialed — +45 reads as Danish, +46 as Swedish — so a Nordic floor gets accurate text without anyone setting a switch.
Coaching follows after the call
Once the transcript lands, Anton reads it and leaves coaching notes and call insights — feedback after the conversation, never a voice in your ear during it.
Search what was said
Find every call where a price, a promise, or a word came up
Because the words are written down, they are searchable. Look across transcripts for a phrase the way you would search your inbox — every call where someone said 'send a sample', mentioned a competitor, or asked for a discount. Comma-separate a few terms to widen the net. The answer to 'who promised what' stops being a guess.
- Search the text of past calls by phrase, not just by date or agent
- Match any of several terms at once with a comma-separated search
- Jump from a search hit straight to the recording and the lead
Built for a real sales floor
Practical from day one
Nothing slips through
Outbound and inbound calls are both recorded and transcribed — including calls from numbers that aren't in your CRM yet.
A summary you actually read
Every transcript opens with a few lines on what the call covered, so a manager can review a day of calls without listening to all of them.
Coaching, after the fact
Anton turns each transcript into post-call tips and insights — concrete feedback the rep can use on the next call, not live whisper.
Kept as long as you choose
Recordings are held for 600 days by default and then deleted on their own. Set a shorter or longer window per campaign.
Feeds the rest of the suite
A finished transcript can trigger your Rules — notify, tag, or follow up automatically the moment a call is written down.
Nordic out of the box
Danish and Swedish are handled as first-class languages, with Norwegian, Finnish and German covered by the dialed prefix too.
Questions worth asking
How long are recordings kept?
600 days by default, after which they're deleted automatically. You can set a different retention window per campaign if a particular type of call needs to be kept for more or less time.
Can it tell the agent and the customer apart?
Yes. Transcripts are produced with two separate speakers, so the agent's lines and the customer's lines sit on their own. The exact wording of an objection and the response to it are easy to read back.
Does it handle Danish and Swedish?
Yes — both are first-class. The language is chosen from the number you dialed, so a +45 call is transcribed as Danish and a +46 call as Swedish without anyone configuring it per call. Norwegian, Finnish and German are recognised by prefix as well.
Is there live coaching during the call?
No. Coaching happens after the call: once the transcript is ready, Anton leaves tips and call insights you can act on next time. There's no in-ear whisper while you're talking.
Can I search what was said on past calls?
Yes. The transcribed text is searchable by phrase across calls, and you can match several terms at once. From a result you go straight to the recording and the lead it belongs to.
Turn your calls into a record you can use
Recording and transcription is one module in the CloudDialer suite — switch it on, and every conversation becomes searchable text, a summary, and coaching for the next call.