Email module
Your sales mail, where the customer already lives
Send and receive from your own domain next to the account, the call history and the order — so nobody pastes context between a separate inbox and the CRM ever again. Shared team inboxes, personal mailboxes, threading, assignment and AI triage, all switched on the day your domain verifies.
Your domain, your name on it
Mail goes out as you@yourcompany.dk — no 'sent via' tag
Add your domain once. We register it for sending, hand you the exact SPF, DKIM and MX records to paste into your DNS, and verify them. After that, every reply leaves as your real address with your name on it, and inbound mail flows straight into the right inbox. A daily health check keeps watching the records, and because receiving depends on MX, we check your live MX separately — so a green badge never hides an inbox that is silently bouncing mail upstream.
- SPF + DKIM for trusted sending, MX for receiving — the records are generated for you, not guessed
- One catch-all per organization, so a typo'd address still lands instead of bouncing
- Sending and receiving are verified separately — the status you see is the status that is true
How a team actually shares mail
Shared inboxes for the team, personal ones for each rep
Shared inboxes
support@ or sales@ that the whole team works from. Outbound goes out under the company name so any rep can pick up the next reply.
Personal mailboxes
Each rep gets their own address and sends under their own name — a personal one is created automatically the moment your domain verifies.
Assignment
Hand a conversation to a named rep. It stays visible to them even after it leaves a shared inbox, so nothing falls through a handoff.
Threaded conversations
Replies stay stitched into one thread with the full back-and-forth, the message count and the last activity — not a scattered pile of separate emails.
Who sees what
Admins see every inbox; a rep sees the shared inboxes, their own personal one, and anything assigned to them. Nothing more.
Open beside the record
A thread links to the contact, so the call log, the order and the email sit on one screen instead of three tabs.
AI triage
Every inbound email arrives already sorted
Reads the thread
When mail lands, it is summarized in one sentence and tagged by category — sales, support, billing, logistics or internal — so you scan, not read.
Sets a priority and a next step
Each thread is rated urgent, important, FYI or noise, flagged for whether it needs a reply, and — when it does — a draft is written in the same language the customer wrote in.
Learns how YOU sort
Change a priority the AI got wrong and it remembers the correction — that sender, that subject — so the next one like it lands right. Your triage gets sharper with use.
Composing
Send on your schedule, fill in their details for you
Write now, send when it lands best — a draft can be scheduled to go out at a set time. Merge tags pull the customer's own details into the body so a single template comes out personal for every recipient, and saved templates mean the answer your team writes ten times a week is written once. Drafts auto-save as you type, so a closed tab never costs you a half-written reply.
- Scheduled send — queue a reply for the right moment instead of the moment you wrote it
- Merge tags drop the recipient's details into the body automatically
- Reusable templates and auto-saving drafts
Before you switch it on
Do I need a new email provider?
No. You keep your own domain. We register it for sending and give you the SPF, DKIM and MX records to add in your DNS — once they verify, you send and receive from your existing addresses, inside CloudDialer.
What happens to mail sent to an address that doesn't exist?
You can set one catch-all inbox per organization. Mail to an address that has no dedicated mailbox lands there instead of bouncing, so a customer's typo never disappears.
Will the AI send replies on its own?
No. Triage sorts, summarizes and drafts. A person always decides what goes out — the draft is a starting point, never an autosend.
Can a rep see everyone's mail?
Only if they're an admin. A regular rep sees the shared inboxes, their own personal mailbox, and any thread assigned to them — and nothing else.
Do I have to set up a mailbox for each new rep?
No. Once your domain is verified, a staff member gets a personal mailbox under their own name automatically, derived from their initials, so they can send as themselves from day one.
Stop pasting context between an inbox and your CRM
Turn on the Email module and your sales mail lives where the customer already does — sorted, assigned and ready to answer.