Payment reminders
Get paid on time without chasing every invoice yourself
When you sell on credit, unpaid invoices pile up and someone has to nag. This module does the nagging — pre-due nudges, rykker and inkassovarsel on the cadence you set — and stops the instant an invoice is paid or questioned. You step in only when a person actually needs to.
The reminder ladder
From a friendly nudge to a formal notice — on your terms
Every overdue invoice follows the same steps a good bookkeeper would: a courtesy nudge a few days before due, a first and second rykker after the date passes, then an inkassovarsel if it is still unpaid. You decide the timing, the wording, and where the ladder ends. A built-in spacing rule keeps the legally required gap between fee-bearing reminders, so the cadence stays correct even when you adjust it.
- Pre-due nudge, rykker, second rykker, inkassovarsel — enable the steps you want
- Each step has its own timing, message, and channel
- Minimum spacing between fee-bearing reminders is enforced for you
- Statutory interest is calculated and carried on the claim, not guessed at
Safe by default
The rule is boss, not the calendar
A date never sends a reminder on its own. Just before anything goes out, the system re-checks the live state of the invoice: is it still unpaid, is the balance still positive, is there an open question from the customer, is there a real recipient to send to. If any check fails, the reminder is held — not sent and quietly explained. You never email a customer who already paid yesterday.
- Every send is re-verified against the current balance at the moment it fires
- Paid, partly paid, or credited invoices drop out of the ladder automatically
- An open customer query freezes the whole case until a person resolves it
- Blocked sends are recorded with a reason, not silently dropped
What it handles for you
The awkward edge cases, taken off your plate
Email and SMS
Reminders go out by email and SMS. If one channel is unavailable, the send degrades gracefully instead of failing the whole reminder.
Pays-and-stops
A registered payment ends the case at once. A partial payment or credit note pauses it for review rather than sending the next notice on a stale figure.
Questions, not disputes
Instead of a blunt dispute button, the customer can ask about the invoice — wrong amount, already paid, missing delivery. That freezes the case and routes it to you.
Payment plans
When a customer needs to pay over time, an approved plan pauses the reminders and tracks the instalments, so honest late-payers are not nagged.
Insolvency freeze
A daily company-status check catches a debtor going into bankruptcy or dissolution and freezes the case for human judgement before more is sent.
Reads your invoices
Connect your e-conomic invoices read-only. CloudDialer mirrors what is owed and paid — it never writes lines back onto your accounting.
How a reminder actually goes out
Automated up to the line — human at the line
The case forms
Overdue invoices for a customer are gathered into one case, with the amount owed and the statutory interest kept in a separate claim ledger.
A reminder is proposed
When a step comes due, it lands in the queue with a hold window. Admins and the rep who owns the customer get a heads-up before it fires.
The guards re-check
At send time the live state is verified one more time. Still genuinely unpaid? It sends. Anything off? It is held with a reason.
Everything is logged
Every send, payment, freeze and status change is written to an immutable trail, so the case file tells the whole story.
Honest answers
Will this file a case in court for me?
No. This module covers reminders and collection notices — the pre-due nudge, rykker and inkassovarsel. It does not file betalingspåkrav or take anyone to court. It gets you paid before it ever comes to that.
Could it nag a customer who already paid?
No. Reminders are re-checked against the current balance the moment before they send. A paid invoice ends the case, and a partial payment or credit note pauses it rather than firing the next notice.
Who is allowed to send a reminder?
Sending is admin-only. Your reps can hold or snooze a case for their own customers, but no reminder leaves without an admin — and only after the hold window, with notice.
Does it touch my accounting?
It reads your e-conomic invoices to know what is owed and paid. It never writes back to your invoices. Fees and interest live in CloudDialer's own claim ledger.
Is this part of the free plan?
No. Payment reminders are an add-on module you switch on when you need it. The CRM core stays free.
Stop being your own collections department
Switch on payment reminders and let the cadence chase your overdue invoices — while you keep the calls, the relationships, and the final say.